CAVC wins Contact Centre Forum Award

12 May 2016

Cardiff and Vale College wins Contact Centre Forum Award

Cardiff and Vale College has won the prize for Funded Training Provider at the first ever Contact Centre Supplier (CCS) Awards for its work with employers such as Deloitte and Wales and West Utilities.

Organised by the Welsh and South West Contact Centre forums, the CCS Awards were held at the Celtic Manor on Friday 6th May. They recognise and reward the vital contribution suppliers make in ensuring growth in the contact centre industry and improving performance. Winners help drive everything from bespoke training to technological advances that help better customer engagement.

CAVC won Funded Training Provider for its work with employers such as Deloitte, one of the UK’s largest professional services firms. Deloitte teamed up with the College to offer its first business apprenticeship programme in Wales to develop the future workforce of Cardiff’s Financial Services Enterprise Zone.

The Deloitte Business Administration Apprenticeship offers people the opportunity to earn while they learn; developing the skills needed for a career in the financial and professional services sector at the same time as gaining the necessary qualifications.

Based in Deloitte’s Cardiff Delivery Centre, the apprenticeship spans many aspects of Deloitte’s business, giving applicants a unique experience of the inner workings of a large international organisation that involves more than dealing solely with Deloitte’s clients in South Wales.

The first year of the apprenticeship having proved a resounding success, Deloitte recently announced it was re-launching the programme for a second year of apprentices.

Cardiff and Vale College’s Chief Operating Officer for Work Based Learning Andrew Whitcombe said: “It is an honour to be selected to be one of the first recipients of this award. It’s really gratifying that our bespoke and tailored approach to employers and apprenticeships has been recognised.”

Ross Flanigan, Director at Deloitte, added: “We are thrilled to see Cardiff and Vale College deservedly win this award as they have worked very hard with us and our apprentices.

“Our partnering with CAVC as our apprenticeship provider has been extremely successful. At Deloitte social mobility is an important part of our talent strategy and our Level 3 Business Administration Apprenticeship in our Cardiff delivery centre is helping a new group of people open the door to a rewarding career with our firm.”

Sandra Busby, Managing Director of the Welsh Contact Centre Forum, said: “We were thrilled that Cardiff and Vale College picked up an Award at the inaugural Welsh Contact Centre Forum Suppliers Awards.  The partnership of Cardiff and Vale College and Deloitte is making a real contribution to the city’s Financial Enterprise Zone. This sector is really important to the economy of Wales, and the bespoke training Cardiff and Vale College offers to employers such as Deloitte is of huge benefit not just to individual businesses, but also wider economic growth in Wales.”